Shipping policy
Same-day deliveries will be made for orders placed before noon within Kampala. Next-day deliveries will be made for orders placed after noon within Kampala. Orders placed on Friday after noonday will be delivered on Monday. Express deliveries for orders that require same-day delivery will incur an express delivery charge.
Sheacare Naturals orders will be shipped out within 1-2 working days from completion of the order outside of Kampala but within Uganda. Standard shipping takes 1-2 working days. Express shipping takes approximately 24 hours. Note, shipping windows are estimates.
Orders placed from outside Uganda will be processed within 1-2 working days and the delivery times will be based on the courier. Orders placed on public holidays will be processed on the following work day.
REFUND POLICY
We want you to fall in love with your Sheacare Naturals purchase, but if you’re not happy, we will take it back. Purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment on the basis that they haven’t been opened or tampered with. Sorry, we cannot refund the cost of shipping. Please report missing, damaged, or defective products within 48 hours upon receipt to our customer care helpline +256783984015 or email mebusingye@gmail.com
CANCELLATION POLICY
Cancellations made before dispatch of purchase will be refunded.