These General Conditions of Sale apply to all purchases made through Sheacare Naturals’ online platforms, including our website, social commerce channels, and authorised marketplaces.
By placing an order with Sheacare Naturals, the customer confirms that they have read, understood and accepted these terms and conditions.
Sheacare Naturals offers plant-based skincare and personal care products made using natural ingredients including Vitellaria Nilotica (Nilotica shea butter).
Product descriptions, images and information are presented as accurately as possible. However, due to the natural composition of our ingredients, slight variations in colour, texture or scent may occur and do not affect the quality or performance of the product.
Our products are intended for cosmetic and personal care use only and are not intended to diagnose, treat, cure or prevent any medical condition.
Individual skin types may react differently to natural ingredients
Customers are encouraged to review ingredient lists carefully and perform a patch test before using any new skincare product.
Sheacare Naturals shall not be held responsible for allergic reactions, sensitivities, or adverse effects resulting from misuse of products, failure to review ingredients, or use inconsistent with product instructions.
Customers with known allergies or medical conditions are advised to consult a healthcare professional before using new skincare products.
When a customer places an order through Sheacare Naturals’ online platforms, this constitutes an offer to purchase a product.
Orders are confirmed once payment has been successfully received and an order confirmation has been issued.
Sheacare Naturals reserves the right to refuse, limit, or cancel any order at its sole discretion. This may occur in cases including but not limited to:
If an order is cancelled after payment has been received, the customer will receive a full refund through the original payment method.
All prices are displayed in Ugandan Shillings (UGX) unless otherwise stated.
Prices do not include delivery charges unless explicitly indicated.
For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by their country’s authorities.
Sheacare Naturals reserves the right to correct pricing errors at any time.
Sheacare Naturals strives to ensure that all product information, descriptions, pricing and availability displayed on its website and digital platforms are accurate and up to date.
However, errors may occasionally occur. Sheacare Naturals reserves the right to correct any errors, inaccuracies or omissions and to update product information or cancel orders if any information is incorrect, including after an order has been submitted.
Payment must be completed in full before an order is processed and dispatched.
Sheacare Naturals accepts the following payment methods:
All payments are processed through secure payment systems provided by trusted payment service providers. Sheacare Naturals does not store full credit card details on its systems.
By submitting payment information, customers confirm that they are authorised to use the selected payment method and that the billing information provided is accurate.
Sheacare Naturals reserves the right to verify payment details before processing an order in order to prevent fraudulent transactions.
Delivery times vary depending on the customer’s location.
Typical delivery estimates are:
Sheacare Naturals works with reliable courier partners to deliver orders safely and efficiently.
However, delivery delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions or customs clearance procedures.
Ownership of products transfers to the customer once full payment has been received.
Risk of loss or damage transfers to the customer once the order has been delivered to the delivery
address provided.
Returns and exchanges are governed by Sheacare Naturals’ Exchange and Return Policy.
Customers should refer to this policy for information regarding eligibility, timelines and
procedures for returns or exchanges.
To be eligible for a return or exchange, products must be returned in their original condition, unused and unopened, and in their original packaging unless the product is defective or incorrectly supplied.
Sheacare Naturals reserves the right to refuse returns or refunds for products that:
Due to hygiene and safety considerations, certain opened personal care products may not be
eligible for return unless defective.
All content on Sheacare Naturals’ digital platforms including logos, product images, product descriptions, graphics and branding materials are the intellectual property of Sheacare Naturals.
These materials may not be copied, reproduced, distributed or used without written permission.
To the maximum extent permitted by law, Sheacare Naturals shall not be liable for indirect, incidental, special or consequential damages arising from the use of our products, website or digital platforms.
While reasonable efforts are made to maintain the security of our website, Sheacare Naturals does not guarantee that its website, servers or electronic communications are free from viruses, malware, cyber attacks or other harmful components..
By using our website and digital platforms, users acknowledge that they do so at their own risk. Sheacare Naturals shall not be held responsible for any damage to computer systems, devices, software or data resulting from the use of our website or from downloading any content available
through our digital platforms.
Nothing in these terms excludes liability where such exclusion would be unlawful under applicable legislation. through our digital platforms.
Sheacare Naturals shall not be held responsible for delays or failure to fulfil obligations caused
by events beyond reasonable control, including but not limited to:
Sheacare Naturals reserves the right to update or modify these General Conditions of Sale at any time.
Updated versions will be published on our digital platforms and will apply from the date of publication.
Continued use of our services after updates constitutes acceptance of the revised terms.
These terms are governed by the laws of the Republic of Uganda.
Any disputes arising from these terms or from the use of Sheacare Naturals’ online platforms shall be subject to the jurisdiction of Ugandan courts.
For questions regarding orders, policies or these terms, customers may contact:
